FAQs

FAQs

Stella Di Mare Hotels originally implemented a flexible cancellation policy and it states that the cancellation policy varies based on a seasonal peak. The appropriate cancellation deadline will be displayed on the confirmation page before you book a reservation.

At Stella Di Mare Hotels, the safety of our guests is the top priority. The new guidelines for hotel cleanliness ensure the safety and security of our guests and employees. With these guidelines in place, our group hotels welcome you with a clean and safe environment.

  1. Public spaces (lobby, front desk, elevators, escalators, bathrooms, hallways) are frequently and regularly cleaned and disinfected.
  2. Disinfection kits are stationed in public areas to allow our guests to easily sanitize their hands.
  3. Staff are required to wear face mask.
  4. Staff are expected to ensure safety by reminding guests to respect social distancing.
  5. All guests are asked to complete health check forms like a temperature check upon entering the hotel.

We ask for your kind cooperation to ensure the safety of all guests and staff.

Yes, All Stella Di Mare hotels are close to International Airports.

Sharm El Sheikh Hotel is about 20-minutes car ride to Sharm El Sheikh International Airport.

Ain Soukhna Hotels (Grand, Golf and Sea Club) Only 90 minutes away from Cairo International Airport.

Dubai Marina Hotel is about 35 minutes car ride to Dubai International Airport.

Yes, Stella Di Mare hotels premises have a variety of shops nearby at your convenience.

Yes, at Stella Di Mare, we offer transportation services to get you to and from hotel and other places.

Our hotels teams are ready to assist and ensure the safety and well-being of everyone. They can connect guests with the best locally available resources and local medical advisors, with “Doctor on call” services but some of our hotels have resident doctors.

Unfortunately, for the time being no pets are allowed at any of our hotels.

Our beloved staff at the front desk, guest relations and reception are multilingual as they speaking English.

Depending on your request as our hotels provide from bed only to all-inclusive.

Accepted credit cards are: Visa, Mastercard and American Express.